Privacy Policy

1. Information We Collect

• Account Data: name, email, phone, organization.
• Integration Data: tokens/permissions for Google Calendar, Twilio, Stripe, Google Drive.
• Usage Data: chat logs, call recordings/transcripts, appointment metadata, documents uploaded.
• Billing Data: invoicing and subscription records (payments processed by Stripe , card data is handled by Stripe).

2. How We Use Your Data

We use data to provide and improve the Service: automate conversations, schedule appointments, generate payment links, store documents, send confirmations, and power analytics.

3. Sector-Specific Handling

Healthcare: Patient information is treated with additional safeguards. Clients must comply with applicable patient privacy laws.
Legal: Confidential documents stored in encrypted form; maintain privilege as required by law.

4. Data Storage & Security

Data is encrypted in transit (TLS) and at rest. We use industry-standard cloud providers and restrict access to authorized personnel only.

5. Data Sharing

• Shared with authorized third-party integrations (Twilio, Stripe, Google services) to deliver functionality.
• Shared when required by law or legal process.
• Not sold or rented to third parties.

6. Your Rights

You may request access, correction, deletion, and export of your data, or revoke integration permissions. To exercise your rights, contact: info@auvira.io.

7. Cookies & Analytics

We use cookies and similar tech for sessions, analytics, and performance. Users can manage cookies via browser settings.

8. Data Retention

We retain data while the account is active and for a limited period after termination to meet legal and operational needs. On deletion requests, data is removed pursuant to our retention schedule (typically within 30 days).

9. International Transfers

Data may be processed in multiple countries; we use appropriate safeguards required by law for international transfers.

10. Changes to This Policy

We may update this policy. Material changes will be communicated to account administrators and posted on our site.